by Chris Devers

Question by : please give me answers?
1.Which of these is NOT a good example of an outcome-based goal?
a.Marriott Hotels use their Guest Service Index to assess performance of employees.
b.A college faculty senate agrees to meet every month instead of once a semester.
c.Notre Dame hockey players increased legal body checking by 141% over a 2 year period.
d.FedEx employees evaluate the effectiveness of their managers.
e.A military general asks, “When would we declare victory?”

2.A recent study of team member perceptions reported that men were most comfortable when:
a.communication activities are clearly valued.
b.the individual roles of team members were well-defined.
c.rewards were team-based.
d.collective, team-based evaluation was utilized.
e.team objectives remain flexible and changeable.

3.Which of these is NOT a KSA requirement for teamwork?
a.Conflict resolution
b.Direct decision-making
c.Communication
d.Goal setting and performance management
e.Planning and task coordination

4.Which of these is NOT a myth of teamwork?
a.Teams are always the answer.
b.The key to team performance is cohesion.
c.The team leader is the primary determinant of team performance.
d.The best individual performers will create the highest performing team.
e.The highest performing teams may not have the overall highest level of individual talent.

5.Is virtual team management different from traditional team management?
a.Yes. People work in remote locations and have no sense of mutual accountability for team outcomes.
b.No. The five fundamental disciplines of high term performance remain the same.
c.Yes. Because virtual teams accommodate personal lives, no team norms are established.
d.No. Goals and roles remain the only important parts of team management.
e.Yes. There is no emotion, no enthusiasm or eagerness in a virtual team.

6._______ talk to establish rapport. _______ talk to report.
a.Traditionalists, Millenials
b.High long-term orientation people, Low power distance people
c.Women, Men
d.Xers, Boomers
e.High achievement, Millenials

7.Denton wants to build team cohesion to improve team performance. Which one of these activities would NOT be a good suggestion?
a.Schedule nontask time together.
b.Get agreement on group work goals.
c.Reduce contact with other groups.
d.Focus attention on competition within members of the group.
e.Create a sense of performance “crisis.”

8.Which of these is an outcome-based goal?
a.Save money through reducing patient days.
b.Re-engineer the new software license process.
c.Win three new accounts in the next quarter.
d.Make this company a better place to work.
e.Build a culture of innovation and new product development.

9.Which of these should be the last step in dealing with a free rider?
a.Talk to the person about the lack of contribution to the team.
b.Clearly state the problem in behavioral terms.
c.Make sure you have enough and accurate information.
d.Set norms and standards for contributions to the team.
e.Make sure you have legitimate right to give feedback about the person’s performance.

10.Which one of these is NOT a characteristic of people working in cohesive, as opposed to noncohesive, groups?
a.They are less likely to be absent.
b.Their shared norms are directed toward high productivity.
c.They are more upset about failures.
d.They are happier about group successes.
e.The tend to be more energetic.

11.Compromise is NOT an appropriate conflict management strategy when:
a.the conflict involves scarce resources that cannot be expanded.
b.both parties consider the relationship and the outcome so important that they must work together to maximize both.
c.the conflict has significant role factors.
d.it will produce a temporary solution so that interim action can be taken while the problem is studied further.
e.attempts at collaboration or competition are unsuccessful.

12.Which of these is NOT a benefit of the collaborative conflict management style?
a.It takes relationships into account.
b.It saves time.
c.There is a commitment to reach a solution under which everyone benefits.
d.Perspectives from different groups can be merged.
e.People feel committed to the agreed upon solution.

13.Which of these is NOT a situational consideration when choosing a conflict management style?
a.Issue importance
b.Mood
c.Relationship importance
d.Relative power
e.Time constraints

14.Several days into a complex negotiation process, Max says, “If we add 50% to the per diem rate for your contractors, can you put 2 more of your best people on the job?” What negotiation strategy did Max use?
a.Mixed signal
b.BATNA
c.Hypothetical
d.Dummy
e.Loser

Best answer:

Answer by The Chair Wizard IX IS CLOSER TO THE EDGE
A
B
D
E
C
C
D
A
B
A
E
D

Add your own answer in the comments!